How to request a refund on the Play Store or App Store

If you made a purchase on the Play Store, or on the App Store and regretted it, know that it is possible to request a refund. While the option is not available for all transactions, only some are eligible.

That is, there are some cases where both Apple and Google do not refund the amount. In addition, if there is a problem with any account, it is worth trying to request a refund from both Google and Apple.

In view of that, follow this tutorial, and see how to request a refund for an application in both the App Store and the Play Store.

How to request a refund?

Below, see how to request a refund on the Play Store and App Store:

On Play Store

If you’re in the Play Store on your computer:

  1. Access this link;
  2. Then, click on your profile pictureat the top right corner;
  3. After that, tap payments and signatures;
  4. Once this is done, select the tab Order and budget history;
  5. After that, find the order you want to cancel;
  6. tap on Repay or report a problem;
  7. Finally, fill in the form indicating that you want to be refunded.

If you are in the Play Store on an Android phone:

  1. Open the Google Play Store app;
  2. Then, click on your profile pictureat the top right corner;
  3. After that, tap payments and signatures;
  4. Once this is done, select the tab History and budget;
  5. After that, find the order you want to cancel and tap Repay;
  6. Finally, confirm the app’s deletion by tapping Yup.

Ready. You will receive an email from Google regarding the positive or negative decision on your requested refund.

What is the deadline to request a refund on the Play Store?

You can request a refund on the Play Store within 48 hours of purchasing an app or item in the app. When purchasing music, movies, books or similar content, a refund can be requested after 48 hours from the original date of purchase.

If after that period you do not request a refund, you will need to contact the app developer directly to request a refund.

What is the deadline for receiving the refund?

Google refunds money for canceled purchases using the same payment method used at the time of purchase. However, the refund period is different for each method. In the table below, see the deadlines for the methods accepted in Brazil:

Form of payment Estimated time for refund
Credit or debit card From 3 to 5 business days
Mercado Pago From 1 to 5 business days
PayPal From 3 to 5 business days
Google Play Wallet 1 business day

On the App Store and iTunes Store

It is necessary to use a browser, either by mobile or desktop, to open the request.

  1. Visit the website reportaproblem.apple.com;
  2. Then login with your Apple ID and password;
  3. After that, on the icon Report or report a problem next to the app;
  4. After that, choose the option I want to request a refund and describe the problem;
  5. Finally, click Submit.

If the charge is pending, the button Report will not appear next to the app. When the charge is made, try doing the above step by step again.

What is the deadline for receiving the refund?

If Apple approves the refund, the money will be returned to the same form of payment used to make the purchase. The time for it to appear on the bill or invoice is this:

  • store credit: It may take up to 48 hours to appear on your Apple ID credit balance;
  • Mobile billing: It can take up to 60 days to appear on the invoice. The operator may impair processing time;
  • All other payment methods: Up to 30 days for the refund to appear on the invoice. If it doesn’t appear after 30 days, contact your financial institution.

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