Outlook is crashing when reading Uber receipt emails; how to solve

Outlook is crashing when opening emails with tables such as those sent by Uber. Microsoft recently confirmed that it is having problems in its email platform to open, reply and forward emails that have tables.

In a post made on Microsoft’s support page, the Windows developer warns Outlook users that “When opening, replying or forwarding some emails that include complex tables, Outlook stops responding”. In addition, the company also says that emails that have tables may cause Microsoft Word to crash.

Screenshot of the Outlook desktop app showing when it is stuck.  Source: Microsoft
Screenshot of the Outlook desktop app showing when it is stuck. Source: Microsoft

Outlook: Temporary workaround to resolve email crashing issue with table

Unfortunately, it will still take more than a week to release an update that fixes the bug of Outlook crashing when opening emails with tables. However, Microsoft has made a temporary workaround available for the user to revert to a Build that was not affected by the issue. Follow the steps below to roll back the installed Office patch that is causing the error.

Step 01: At the bottom of the taskbar, click on the Start menu and select the search bar.

Step 02: Write “Command Prompt”, right click when the application appears in the results and select “run as administrator”.

Step 03: In the Command Prompt, type or paste the two commands below (press the “enter” key after each one)

  1. cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
  2. exe /update user updatetoversion=16.0.15225.20288

When will a fix be available?

According to Microsoft, on the August 2022 Patch Tuesday for Windows 10 and 11, an update will be made available to fix the Outlook crash error that is occurring due to opening emails with a table. This update will be released on August 9, 2022.

Recent Outlook issues

In June 2022, Microsoft even confirmed that Outlook was having problems displaying recent emails when the user tried to search for them through the search bar. This bug was occurring in the Windows 11 desktop Outlook app and affected users using POP, IMAP and Exchange offline accounts who relied on the local Windows Search service to index emails.

In addition to the aforementioned malfunction, Outlook still experienced problems after installing the November 2021 update for Windows 10. The bug was only fixed in January 2022. As if that weren’t enough, it was reported in December 2021 that users of Windows 11 using Outlook for Microsoft 365, Outlook 2019 and Outlook 2016 had email search issues after the upgrade.

What did you think of the temporary solution given by Microsoft to solve the problem in Outlook? Did you manage to solve it after following the steps? Comment below and share your opinion with us!

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