PayPal: The security code is now available (unintentionally) via WhatsApp

Like many online providers, PayPal offers the option of securing your account with an additional security code. You can choose to have the code sent to you via SMS or to use a time-based token using an authenticator app. Curious story: Unintentionally and unnoticed, WhatsApp has now joined the range of services for some people, including our readership. In the past few days, some PayPal customers had suddenly received their security code via the Facebook subsidiary’s messenger service. This is a verified company account – so this is all official.

Curious: PayPal has not given the corresponding users permission and the users apparently have no way of sending this back to receipt via SMS in their accounts. However, PayPal probably does not send the security codes to all numbers that have WhatsApp – Caschy and I still receive the codes via SMS. The reports in the network and the Displeasure or a certain amount of surprise on the part of the users concerned but sometimes grows more, sometimes less.

Means: Users who unintentionally receive their security codes via WhatsApp from PayPal have no setting options in their account either. The automatic conversion of the account doesn’t seem to be that kosher either, the lack of an opt-out is then an additional annoyance. References to the receipt of the security code via WhatsApp are also missing in the company’s own data protection declaration and the PayPal help pages.

It seems that PayPal has just recently implemented the new service. Why it is then active by default for some users remains a mystery (so far). When asked, PayPal itself informs that the verification is not mandatory and that you can continue to use SMS or an authenticator app. At the moment there is only hope for a personal, competent support employee who can do something accordingly. Or you can switch to the time-based TOTP codes for two-factor authentication – Numerous apps and password managers have a corresponding implementation for one-time passwords ready.

Recently, PayPal provided Incidentally, a new app is proposed. It now brings – also on the web – a new chat function with. The e-mail addresses are now no longer visible by default, even with PayPal-Me payments. It may have been angry with some people that they were presented to the payment partner rather involuntarily.

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