Problems in the Banelco ATM network and in the use of Visa credit cards

A man withdraws Argentine pesos from an ATM at a bank in the financial district of Buenos Aires.  Argentina.  File photo Aug 30 2018. REUTERS / Marcos Brindicci
A man withdraws Argentine pesos from an ATM at a bank in the financial district of Buenos Aires. Argentina. File photo Aug 30 2018. REUTERS / Marcos Brindicci

The ATM network Banelco and payments with credit and debit cards Visa suffered severe failures in during the afternoon today, according to multiple complaints registered on social networks. Sources from the financial sector confirmed to Infobae that the company network went down Prism, which prevented normal operations from being carried out.

From the company, owner of the service Flat of payment terminals in addition to the network Banelco, they pointed out that the problem has already been solved and the functioning of your systems has been restored. No other explanation was given as to the causes of the problem, which spread throughout the afternoon and affected millions of operations.

Customers and merchants reflected on the networks the impossibility of using Visa cards, without reporting problems with Mastercard or other cards. From Mercado Pago they affirmed that operations with money in account were also carried out normally and that the difficulties were limited to the use of Visa cards.

A source from Visa Argentina told Infobae that “the company’s network never stopped working.”

For several hours, not only was it not possible to make payments with Visa debit or credit cards, but also to make transfers between accounts, cash withdrawals at ATMs and other operations.

Another source from the means of payment sector explained that the network of Posnet payment terminals, owned by Fiserv (Prisma’s competitor in the “acquiring” business) had no problems. However, it could not manage payments with Visa cards either. The fault, in principle, was in the network of Visa’s main issuing processor, which is Prisma.

Many of the complaints from merchants pointed to the fact that the failure surprised them on a very active day, since next Sunday is Mother’s Day, so there are many promotions with credit cards. In the midst of a difficult sales environment, not being able to collect with plastic money represents a clear detriment.

News in development

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