Problems with iCloud for Windows: Broken videos and someone else’s photos

The new iCloud app for Windows, which for the first time brings direct support for Microsoft photos, is currently not working as desired for individual users. The import of videos from certain devices fails – the films show black images and image interference (scanlines) after synchronization. Incorrect photos would also be displayed. Worse still, some users also report that they see photos and videos that do not belong to them and claim to be from other users.

Apple and Microsoft have recently started working together to better integrate the iCloud photo service into Windows. In addition, it was announced in October that under Windows 11 a photo and video sync will be possible directly in Microsoft Photos. After Microsoft recently updated its Photos app, users no longer have to import recordings manually. This makes it a little more convenient for iPhone users with PC to use the default photo application on Windows. Previously, iCloud Photos could only be downloaded directly from iCloud for Windows.

However, according to affected users, among other things gather in the MacRumors forum, the synchronization does not work as desired. Apparently, all users who notice the image bugs have an iPhone 13 Pro, 13 Pro Max, 14 Pro or 14 Pro Max. It is unclear why the errors occur, Apple has not yet issued a statement.

“iCloud for Windows corrupts videos recorded with an iPhone 14 pro max, resulting in black videos with scan lines. In rare cases, still images from unknown sources, possibly from other iCloud accounts, are inserted into videos,” writes one sufferer. He saw “photos of other people’s families” that he didn’t know, “soccer games and other random photos.” He thinks this is “extremely worrying,” the user said.

There are currently no possible workarounds that work reliably, since the problem seems to be caused by the Apple server – so deleting and reinstalling the iCloud app doesn’t help either. Apparently photos and videos in HDR and HEVC mode are particularly affected. And it doesn’t just seem to be due to the Microsoft Photos integration – Windows 10 users are also reporting the strange recordings. Recently, security researchers had complained that Apple apparently linked App Store tracking data with iCloud ID.


More from Mac & i

More from Mac & i


More from Mac & i

More from Mac & i


(bsc)

To home page

Leave a Comment