Splinter Cell fans threatened with blacklist server ban

Splinter Cell Blacklist Art

Image : Ubisoft

Splinter Cell: Blacklist was the last real Splinter Cell game to come out and, sorry to remind everyone, that was eight years ago. Still, he still has a few fans, who have banded together enough to really piss off Ubisoft customer support.

The game’s multiplayer servers have been down at the time of writing, and have been for some time. Ubisoft is aware of this and has little interest in fixing them because the game is so old, but that hasn’t stopped fans from continually asking about it anyway.

What’s remarkable about this particular case (since it surely has to happen all the time with classic games) is that Blacklist fans seem to be spamming Ubisoft customer support with repair requests, to the point that a company representative posted this in response Ubisoft will start banning players from submitting support tickets on servers.

In an article titled “Regarding online connectivity issues”, the head of Ubisoft’s Customer Relations Center writes (emphasis added):

Hello Splinter Cell blacklist fans,

My name is Tara Reichley, I am responsible for the Ubisoft Customer Relations Center. It was brought to my attention by one of our team leaders here in Ubisoft customer service, Casey Blackwood, that many users have reported connection issues with the Splinter Cell Blacklist services when they tried to log in. access the multiplayer or cooperative features of the game.

Rest assured, we are aware of the problem. However, given the age of the game in question and the relatively inactive player base, the game team have decided not to devote any further resources to addressing this issue.

It is for this reason that I must ask you, our loyal players, to refrain from opening any other support tickets regarding this issue. My team and I have no influence on the decision-making process of the game teams, and by continuing to burden the support team with well-known and unsolvable issues, it only serves to prevent others innocent players receive the prompt resolution of the problems they deserve.

All support tickets submitted regarding this issue in the future will be subject to a 7-day ban. During this period, you will not be able to make purchases through the Ubisoft Store, log into Ubisoft websites, log into your Ubisoft Account, or play through the Ubisoft Connect client. However, you can still play offline. Customer support will not be able to lift this ban.

Other infractions will be sanctioned by a permanent ban.

Additionally, any user who intentionally uses an older version of the Ubisoft Connect or Uplay launchers in order to bypass the issue will be banned. Older versions of Ubisoft Connect are no longer secure and continuing to use them could lead to security vulnerabilities for your Ubisoft or Ubisoft account as a whole.

Thank you for your understanding on this matter.

Listen, as someone who works for a video game website, I’m about as sympathetic as anyone can be here for the plight of the Ubisoft support team. When some corner of the internet decides to smack you with messages, it can be a huge headache, if only from an administrative standpoint (as the post says, in this case it hijacks the people’s time for more actionable requests).

But ban fans for seven days? And then threaten them with permanent bans, which would prevent them from accessing not just the store, but every online component of all of Ubisoft’s other titles? I get it, Blacklist is eight years old and no one was actually playing it, but that’s bullshit.

If the support team really has “no input into the game teams decision-making process,” then hopefully the game teams can see it now and, if they’re never going to fix them, just turn off the servers, saving everyone involved a lot of heartache.

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