This Saturday, January 4, the Consumer Ombudsman presented a report on the results of the institutional work to protect consumers during the month of January of this year.
Attention to consumers
- 10,559 consumers who exercised their rights received advisory services and attention to complaints and procedures, reporting a growth of 15%, compared to January 2022.
- 73.4% of the attentions are concentrated in 5 sectors: Financial services (2,368; 22.4%), household appliances and household items (1,745; 16.5%), services (1,688; 16.0%), telecommunications (1,483; 14.0%) , and electricity (467; 4.4%).
- 71.5% of the reasons for the care were coded for improper collections, charges and commissions (3,372; 31.9%), breach of contract or offer (1,844; 17.5%), poor quality of the product or service (979; 9.3%) , over-indebtedness (845; 8.0%) and defaulting on collateral (511; 4.8%).
- 59% (6,248) of the services were provided to Salvadorans through non-face-to-face means, while 41% (4,311) correspond to face-to-face care in the CSCs.
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