Whether it’s negative or misleading, it’s tempting to make a negative Google review disappear, but it’s not that simple.
The opinions left by Internet users on Google greatly contribute to enlightening a consumer on the quality of a product or service. However, this feature can quickly turn into a nightmare for reviewers when it comes to unwarranted malicious messages.
A phenomenon denounced, on May 2, by the Syndicate of Directors and School Principals who complained about the multiplication of negative Google reviews published against schools In France. A phenomenon on the rise according to this organization which also specified that it was very difficult to delete the offending publications. In fact, if this process may seem complicated, it is however possible to delete these Google reviews.
Ask Google to remove the negative review
This is the simplest method. It is possible to report a review that you consider inappropriate to Google so that it can be deleted. You will have to justify your request, then, according to certain criteria (if the opinion is a spam, a rudeness or an incitement to hatred…) the moderators of Google will determine if it can, or not, remain in line.
Note that it is not guaranteed that the comment will be deleted and that the waiting period between a report and the potential eviction of the comment can reach several months. For that:
- Click on the three dots next to the relevant review
- Click “Report Review”
Send a message to the author of the review
If requesting the deletion of a review that has not been written requires asking Google, an Internet user can easily delete a comment of which he is the author.
Also, it may be a good idea to try to get in touch with the individual behind the review you want deleted and ask them directly to remove or edit it. If you have his first and last name, social networks, Facebook, Twitter or LinkedIn are excellent tools to find him.
