Excited, as soon as he became a citizen, our viewer planned to travel to El Salvador, but there was a setback, and he had to postpone his flight.
José Gómez was desperate because his passport did not arrive on time, and the flight he bought was non-refundable, so basically he had lost what he paid for his two tickets, luckily, when we appealed to the goodwill of the airline there was a response .
When he finally received his citizenship, the first thing José thought was that he would finally be able to travel to El Salvador, and that great hope was mainly because he had not seen a very special person in 20 years.
“Well, my mom, really, she’s pretty sick, and before anything else happens, I want to see her,” Gomez said.
For this reason, this March 20, as soon as he could, he submitted his application to obtain his American passport and began to plan his trip.
“Since they told me that it took between 10 and 13 weeks, so I said I’m going to buy the ticket on June 27, and by that time I have the passport,” said Gómez.
But, a few days before his flight, he received a worrying letter from the US State Department.
A viewer won thousands of dollars with a Scratch-Off, but could not collect his prize due to an incident that occurred at the store where he went to claim it. That’s why I call Telemundo 52 Responde.
“They needed the name of my mom and dad, who hadn’t put it in the application,” she said.
With time running out, he and his wife realized that their passport would not arrive on time, so they called their agent, and tried to cancel their flights, for which they had paid $1,280.00.
“The lady (the agent) says, these people don’t return the money, and I stayed, where do I get it?” said María Villatoro, José’s wife.
“I, very heartbroken, said: are we going to lose that money? That’s when I said well, no, this money is not going to be lost, I have to talk, I have to ask”, I asked and they told me to speak to channel 52, that they could help me there”, he said.
When Mr. Goméz called Telemundo 52 Responde, the team explained that Volaris does indeed charge a penalty for making changes to its flight plans, but Telemundo Responde still decided to make a special request to the airline, and they responded.
“Then, then I got a call from Volaris,” Gomez said.
Volaris informed them that they would be granted a credit of $566.00 each, a total of $1,132.00 that they will have available until January 2024, so they will only pay a fine of $148.00, instead of the $900 that their agent initially told them would have cost. make the change.
Telemundo 52 Responde was able to help the Gómez family, and they remembered the importance of paying close attention to their airline’s change and cancellation policies. And if you’re waiting for documents to travel internationally, as in this case, definitely consider paying an additional fee or travel insurance, so you have flexibility in case of unforeseen events.
