The complaints about DHL and Deutsche Post continue: Towards the end of 2022, the previous high was reached.
Most of the complaints concerned delayed or lost shipments. On the DHL Paket customer Facebook page you will find dozens of entries from customers who report their bad experiences.
DHL customer searched in vain for a package
One post is particularly curious. A woman had received a notification from her parcel carrier that her parcel had been placed at the agreed drop-off location. When the woman looked in the “garbage can house”, she couldn’t find anything.
She spent a whole day looking in vain for her order. “Unfortunately without success at first,” writes the woman on Facebook. But then she had a strange idea. “I didn’t think it was realistic, but I checked the garbage can anyway,” she writes.
And sure enough, she was able to find her package there. Angry, she posted a photo of her open garbage can on Facebook. The woman’s package is clearly visible on the ground. The photo also shows that due to the size of the bin and how dirty it is, it is probably residual or even organic waste. A customer asks DHL in disbelief: “Are you serious?”
DHL comments on the Facebook complaint
A DHL employee finally commented on the complaint: “Of course, that shouldn’t happen.” She also apologized and announced that the incident would be addressed locally.
One can only hope that the incident was a misunderstanding and that the DHL customer does not have to look for her next package in the dustbin again.
For further reading: “Do not click on the link!”: DHL warns of fraudulent SMS
