Recently, there has been an increase in complaints and reports from clients of Banamex about a new kind of fraud which the bank has called ‘spoofing’, which is a technique in which identity is impersonated with the intention of committing some type of crime.
This fraud is carried out over the phone through a call, presumably from bank agents, in which they inform the victims that they received a notification that someone tried to access their mobile banking from an unidentified device, or withdrawals were made from their accounts.
And it is that at some point the criminals ask the victims of spoofing fraudopen your mobile app and as soon as this happens your money is gone from your account citibanamex.
Why should I not open my Banamex app if I receive a suspicious call?
Because criminals will transfer a loan to another account leaving you with the debt.
When you receive a call from the Banamex bank in which they indicate a suspicious movement on your card or about a false loan that they “requested” for 95 thousand pesos, you must hang up, because it is the false credit fraud.
The foregoing because the scammer will begin to give details about your latest movements and what you trust, even more, he will tell you that he will not ask for personal information, but he will make you open the Banamex app and it will be when you will see a loan in your application.
Subsequently, it will block access to your account and give you a new temporary password, so you can change it immediately and access your app with the new password.
When you enter you will see the money in the account again and when you confirm the existing loan, the criminals will ask you to transfer that money to another account, if you do, you will have been a state and you will have a huge debt with the bank.
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How to report fraud in Banamex?
If you have been a victim of fraud, contact Banamex immediately.
- By call.
- SMS from the number 67812.
- Email: [email protected].
In addition, the bank has released a series of recommendations to avoid this type of practice, among which is not answering from the number in question (5512262639), since it only works so that users can contact the bank .
What to do if they fraud me with my credit card?
If you have been a victim of fraud, Banamex, contact the bank and inform them that you have a fraudulent charge, in this case a loan, and ask them to reverse the transaction and return your money.
How can I get my money back from fraud?
The first thing you should do is contact the bank and explain the situation to them. In case they are not obliged to return your money, you must file a complaint and wait for the authorities to resolve the case.
Who is responsible for bank fraud?
Banks are the ones that should be held responsible for bank fraud, so if you have been a victim, the bank will return your money to you no later than five days, but an investigation will begin.
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