Noelia’s ordeal began on January 9, when she traveled from Necochea to La Plata accompanied by her four children and upon removing her suitcase she discovered that someone else had taken it and, instead, they gave her one that had nothing to do with it. with her. Since then and Although he has been waiting for a solution for almost 10 days, he has not yet had any news about his belongings.
The young woman told 0221.com.ar that when he got on the bus he left his suitcase in the hold. She wore her clothes and the children’s clothes there. At the end of the trip, at 6:20 a.m. on January 10 and already at the La Plata terminal, he handed over the tag used to identify suitcases and they gave him another one, very similar, but it was not his.
Noticing it, the woman quickly reported the error. “(The suitcase) was the same color as mine but smaller. They told me that I had to make the claim at the ticket office, which opened at 8. I made the claim at the window and they retained the suitcase that they had mistakenly delivered to me. They did a claim and they told me to stay calm, that they were going to contact me as soon as it appears, that the company should give me an answer within 48 hours”explained anguished to this medium.
After more than a week, however, the wait continues. Noelia made claims through all possible means to VIA TAC, the medium and long distance bus company that brought her to the city. She first filed a claim through the company’s website, then she did it personally and she even went to the Consumer Defense Department, but tired of waiting, she also filed a police complaint. However, he has not yet received responses from the company.
“I went to the window several times, the man at the ticket office told me that the bag had already appeared, the same day I arrived. I asked to speak to a manager or person in charge and they told me that there was no one. They gave me a telephone number, 0800 , and every time I try to communicate, they cut me off or it’s impossible,” she added, tired of the back and forth. In this context, she decided to make her case known to demand that the company finally take action on the matter and return her belongings as soon as possible.
