The president of the Community of Madrid, Isabel Daz Ayuso, On Monday, the company presented Cuenta Digital, an app that brings together more than 100 public services and 60 procedures in a single space so that citizens and companies can access them. can carry out their procedures quickly and easily.
Apply for aid, renew your job application, carry the autonomous ID cards such as the university card or the large family card, sign documents, plan appointments, consult the social history or paying taxes are some of the procedures that this new service allows.
In addition, Digital Account uses Artificial Intelligence to anticipate user needs, creating drafts and pre-filled documentationThe Administration will know which procedures, depending on your age and circumstances, are most important to you. It is the Administration that calls your mobile and tells you everything you have pending or everything that may be of great interest to you, the regional leader stressed during the event held at the Real Casa de Correos.
The new platform is evolving and will gradually incorporate services on a quarterly basis and improve those that are already integrated. In this first version, it brings together a total of 65 procedures for the population and 35 aimed at companies..
This initiative aims to eliminate paper, bureaucratic bottlenecks and banish administrative complexity, avoiding face-to-face contact as much as possible. The aim is to improve the relationship between citizens and an increasingly professionalised civil service in which employees are freed from much routine work. and tedious to be able to dedicate oneself to other tasks with greater added value, the Madrid Government has highlighted.
An intuitive app
Access to the app is available On both iOS and Android, it can be done through any official identification method, including IDentifica, the autonomous digital signature system that is activated in just a few steps, easily and securely.
Once inside, in the area My Folder, the user can consult and modify their data, save addresses and bank accounts, configure their preferences and topics of interest to obtain personalized attention or authorize consent for their use.
In section My Cards can have official regional accreditations, such as the Youth Card, the University Card, the one corresponding to the large family title or for people with disabilities, so that Madrid residents will not have to physically carry them in their wallet to be able to use them.
In the My Management area it is possible to keep track of the procedures that the citizen has started; while, in Recommended Services, the platform uses tools based on in Artificial Intelligence to highlight those that may be useful or of interest.
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