ServiceNow e NVIDIA announce a strategic partnership to leverage advanced enterprise-grade generative Artificial Intelligence (AI) capabilities to transform business processes through faster, smarter workflow automation. The idea of the partnership is to create a system that increases the productivity of a company, benefiting different departments.
NVIDIA and ServiceNow create enterprise-grade generative AI
ServiceNow will utilize NVIDIA’s accelerated infrastructure, along with software and services, to develop large custom language models (LLMs) trained specifically for its ServiceNow platform, an intelligent platform that drives digital transformation at every stage.
This collaboration will extend ServiceNow’s already extensive AI capabilities, delivering new applications for generative AI across the enterprise. The benefits will extend to departments of OFteams of customer service, employees e developersstrengthening workflow automation and increasing productivity in an agile way.
The partnership between the companies aims to drive automation and increase productivity, while maintaining the security and reliability of data and intellectual property. Both companies recognize the critical role of generative AI in digital business transformation and are exploring a variety of use cases to streamline and improve productivity in different areas such as IT, customer service and employee development.
Through the development of intelligent virtual assistants and AI chatbots, ServiceNow aims to provide fast and accurate support for a wide range of questions and requests. Customizing these chatbots with proprietary data allows for the resolution of multiple requests while keeping the focus on the core topic. Additionally, generative AI can streamline case prioritization in customer service, as well as accelerate problem resolution, knowledge base article generation, and delivery of customized solutions.
