Dusseldorf.
The video children’s emergency service of the KV North Rhine was temporarily overloaded on Christmas Day. Probably because callers are also looking for help beyond NRW.
With a short-term set up Video children’s emergency service for Christmas, New Year’s Eve and other weekends By the end of January, the Association of Statutory Health Insurance Physicians in North Rhine-Westphalia will have responded to the wave of infections that is currently rampant in NRW. Demand was very high on Christmas Eve and Christmas Day, the telephone hotline is sometimes even overloaded.
“Our service is a nationwide premiere“Said KV spokesman Sven Ludwig on Christmas Day on request. Although the Service only for parents in NRW provided and callers to the hotline are clearly informed of this, there could also be calls beyond NRW, said Ludwig. But nobody will be turned away who seeks help this way, he said.
Video children’s emergency service: the hotline is temporarily overcrowded
Callers came in just one hour after the start at 10 a.m. on Christmas Day sometimes not even in the queue the telephone hotline. One automated announcement referred to the telephone number of the medical on-call service 116117 and recommended that in urgent cases the respective local medical emergency service should be consulted.
Also read:Child sick at Christmas: video emergency service and more practices
Alone on Christmas Eve, 300 video consultation hours were already held been, reported Ludwig on Christmas Day. They want to draw a more precise balance after Christmas, he said. The offer is not only intended to help parents of sick children by having a doctor give a video first diagnosis and discusses the first measures: “The video offer should also relieve the on-site emergency services‘ said Louis.
Callers end up in a virtual waiting room
There was no experience at KV Nordrhein on Sunday with regard to possible technical problems: “Everything is going pretty well,” said Ludwig. In the author’s self-experiment, on the other hand, due to sudden severe fever and a skin rash in his own daughter, the video consultation failed twice; in both cases, the smartphone used reported sudden “Connection Problems”, apparently when the video doctor tried to call. Even after almost an hour and a half of waiting, no contact was made with the video consultation.
Also read:Child sick but clinic full? Chief doctor gives tips
The video child emergency service will run for a good five weeks until January 31, 2023. The service is activated on Wednesday afternoons from 4 p.m. to 10 p.m. and on weekends and public holidays from 10 a.m. to 10 p.m. Callers must register at 0211/59707284 and then receive a link to the e-mail and SMS “virtual waiting room” connected to one six-digit TAN code. In addition, a “Meeting” called, to which the doctor then connects via video to a computer or smartphone for the virtual diagnosis of the sick child.
Video doctor does not need its own app and runs in the browser
As long as the notice is visible, “You are in a virtual waiting room. Please be patient for a moment”, if you are logged in accordingly, the technical support of the user assured video systemthe browser based running; one must no app or something similar on your smartphone load. A virtual seat and a green plant appear on the screen.
Also read:Flu wave in NRW: Numbers are increasing rapidly
Once logged into the virtual waiting room, users can test your connection with a test program, on the smartphone you have to scroll down on the screen. There is also an FAQ about the video consultation. After a few minutes, the test program then informs you whether the network, connection and bandwidth are okay overall. However, you should not click on the blue “Register” field if you are already logged in: Because the TAN code received could then be rejected as “invalid” – and you are out of the waiting room.
Of the However, video doctor does not always save you from having to go to a doctor’s officeemphasizes the KV North Rhine: “During the video consultation, it should also be decided directly whether a visit to a children’s emergency service practice is necessary or not.”
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