A Sympla has a cancellation policy that allows refunds for the purchase of tickets for events advertised on its platform. Thus, it is possible to request a refund of the invested amount if it is not possible to attend an appointment.
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How to request a refund for a Sympla ticket
Canceling a ticket and requesting a refund must be done by Sympla via the website or mobile application. Although organizers have their own cancellation policy, the platform establishes a standard rule that guarantees a refund for canceled orders within seven days of purchase, provided that the request is made within 48 hours of the start of the event.
However, due to the flexibility of the cancellation rules, these deadlines may vary depending on the person organizing the event. Therefore, it is worth checking the policy for the place where you bought the ticket.
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To request a refund, follow the steps below:
- Login via website (sympla.com.br) or application (Android | iOS);
- Select the ticket you want to cancel;
- Choose the “Cancel Order” option, if it meets all the rules of the cancellation policy;
- Check the cancellation conditions and confirm that you want to proceed with canceling and refunding the order.
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If you have followed the instructions above and Sympla has not authorized the refund, it is likely that your order does not meet the conditions set out in the platform’s cancellation policy. It is important to follow the guidelines set out to ensure return eligibility.
Is it possible to reverse the cancellation?
The cancellation process at Sympla is irreversible, that is, once requested, it is not possible to reverse the cancellation and approve the same purchase again. In addition, it is important to highlight that the cancellation applies to the entire order, it is not possible to cancel just one ticket and keep others purchased in the same purchase.
How are refunds made for PIX purchases?
In payments via PIX, refunds are made to the bank account used for the purchase. The deadline depends on the date of cancellation and the amount can be deposited within 90 days.
How is the refund made for purchases by boleto?
After requesting cancellation, Sympla sends an email with a link to fill out a refund form. The platform offers refunds to a checking or savings account and determines that both must be associated with the CPF or CNPJ informed when purchasing the ticket. The return period is 30 days.
How are refunds made for credit card purchases?
For credit card purchases, the refund will appear on the next subsequent invoice. This deadline is variable and depends on the date on which ticket cancellation was requested.
If you no longer have the card used during the purchase, it is necessary to contact the card operator to understand how the return will be made, since each financial institution has its own rules for crediting the amount.
For more security when buying tickets for events on the internet, see how to avoid scams when buying tickets for shows.
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