Anyone who uses a cell phone knows how difficult it is sometimes to get in touch with a cell phone operator via phone call. In short, the largest operators in Brazil have the most different customer service channels, which do not always work. Sometimes customers spend hours trying to get in touch with no success.
But wait, all is not lost. That being said, you can resolve your issues via a WhatsApp message. That’s right, it is possible to contact the operator through one of the most used applications in the world. From this contact, you can access support, or learn more about available offers.
Therefore, check below, a complete guide with WhatsApp from Claro, Tim and Vivo. That way, you don’t spend more work to contact the main operators in the country. In addition, it avoids falling into possible financial scams, if you receive a WhatsApp message from a different number, pretending to be one of the operators.
What is Vivo’s WhatsApp?
Do you need to contact Vivo? Do not worry. The operator has a WhatsApp that provides service.
| Number | telesales |
|---|---|
| live whatsapp | (11) 99915-1515 |
To seek assistance, follow the steps below:
- Add the number (11) 99915-1515 to your cell phone contacts;
- Then access WhatsApp, and start a conversation with the Vivo contact.
When making this first contact, you will be assisted by the Aura virtual assistant. In short, she will be able to answer questions about her plan, as listed below:
- Details about plan;
- Invoice (including previous and overdue);
- Internet consumption;
- Communicate that you have made payment;
- Recharge your cell phone;
- Know the plans available.
What is Claro’s WhatsApp?
If you need to contact Claro, know that the operator has several service channels. Among them, it is possible to mention the company’s WhatsApp.
In short, it is possible to seek self-service for the following services: Claro Móvel; Claro TV; Claro Residencial (NET); Claro Empresas (NET); and Claro Box TV.
At the moment, the company has more than one WhatsApp number available for customer service. Check out the details below:
WhatsApp self-service channels
Claro’s WhatsApp number changes according to the region/state:
| whatsapp number | Region |
|---|---|
| (11) 99991-0621 | Southeast region |
| (32) 99991-0621 | South, North, Northeast and Midwest Regions |
WhatsApp sales channels
It is possible to contact a specialized consultant to help you hire one of the operator’s services. The contact number is this:
| Number | telesales |
|---|---|
| Clear Sales WhatsApp | (11) 99303-1052 |
Claro channel to solve other problems
Have you received a service and still have questions? In short, there are other means of Claro’s service channels, so that you have access to support. Like, for example, Minha Claro. In this option, you can access Financial self-service; Technical support; My profile and Change your plan.
In addition, it is possible to go, in person, to one of the stores. Or, download the Claro app, available on the App Store and Google Play Store.
In addition, there are other Claro WhatsApp numbers that you can access. Check the numbers below:
| clear service | Number |
|---|---|
| Mobile Internet and Cellular Plans | 1052 |
| Broadband, cable and fixed TV (ex Minha NET) | 106 21 |
| Internet at home, cable and landline TV (ex Minha Claro TV) | 106 99 |
| NXT plan (formerly Nextel) | 1050 |
What is TIM’s WhatsApp?
Do you need to contact TIM, and would you like to know the company’s WhatsApp number? So you are in the right place. By knowing the right brand channels, you avoid falling into possible fraud and scams that criminals often apply.
Through Tim’s WhatsApp, you can hire a plan, for example. Amazing, isn’t it? Below, check the company number:
| Number | Contact |
|---|---|
| WhatsApp from TIM | +55 (41) 4141-4141 |
When contacting this number, you will have 3 options to conduct your demand for self-service, namely:
- Knowing and activating plans;
- Buy appliance;
- Schedule an in-store appointment.
