do you use credit card, where it is? Because the National Commission for the Protection and Defense of Users of Financial Services (Condusef), has made known what are the banks They have more claims.
After the report, analyzed with information from 2022, The Condusef urged the population to compare well where they will request their credit card, this because there are some Banking Institutions that have not been well qualified.
The commission said it analyzed 100,000 customers from each of the 10 banks, regardless of their size and market share. Which we will let you know in The Truth News.
Which banks have more claims on their credit cards?
Scotiabank is the bank with the most claims.
According to the Condusef Complaint Index, Scotiabank stands out with 56 complaints, Banorte with 35 and Citibanamex with 34.
The position of the rest of the banks was as follows:
- Ban Bajio 11%
- Bancoppel 11%
- Azteca Bank 14%
- inbursa 15%
- BBVA 18%
- Santander 27%
- HSBC 31%
- Citibanamex 34%
- Banorte 35%
- Scotiabank 56%
The banks Scotiabank, Banco Mercantil del Norte (Banorte), HSBC, BBVA, Banco Nacional de México (Banamex), Banco Santander, BanCoppel, Banco Azteca and Banco Inbursa, represent 84.3% of the credit portfolio and 82.7% of the acquisition of the banking sector.
It may interest you: Are you a Banamex customer? This interests you
What are the most frequent complaints in banks?
Credit cards present more claims.
This is the percentage of participation in terms of complaints about bank cards.
- Credit card with 27%
- Debit card with 24%
- Savings account with 9%.
The percentage of resolution favorable to the user, in credit card, was 45%; 35% on debit card and 34% on payroll account.
The main claims against banks have been the following:
- Unrecognized consumption with 20%
- Unrecognized electronic transfer with 15%
- Unrecognized charges on the account with 7%.
According to the Condusef report, these banks registered 80,955 claims as a whole, equivalent to 96% of the total for this sector.
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