RMC radio has become accustomed to giving voice to French people who are victims of problems with their bank and particularly on the side of online banks and neo-banks. As part of its program “RMC s’engage pour vous”, more than forty people, in one week, wanted to raise the alarm about a new formidable scam, which continues to affect Nickel’s customers.
The losses are many. The complaints received allow us to discover the amounts stolen. In general, the transactions are between 1000 and 2500 euros, but some are much larger, reaching up to 27,000 euros. The thieves took these sums directly from the customers’ bank accounts, tricking them into disclosing their account credentials on malicious sites.
In this case, everything went through email. The victims of this scam were tricked by official-looking messages sent by bank staff asking customers to update their account. It was nothing, of course. Although Nickel Bank alerts its customers to the presence of this type of scam, many customers still fall for the trap.
In defense of many victims, RMC journalists said that in the emails received “the scam was almost undetectable”. Understand by this that the bad guys have written it perfectly so as not to leave doubtful spelling mistakes, and the visual signature, with the right logos, is really confusing. Therefore, the bank is forced to have to reimburse its customers.
Responsible bank, unaware customers
Nickel, as other establishments would have liked to have nothing to pay, so much the establishment has never stopped warning its customers by telling them never to connect other than on the official sites of the bank or on the mobile application to login or reveal confidential information. Unfortunately, many have not yet understood this.
Today, the wave of new scams should not impact customers: Nickel has confirmed to RMC that it will re-examine the files filed. There is a rather weak line between “serious negligence” which would harm a client and an effective technique which would harm the bank. Nickel like the others would certainly like the law to give more responsibility to customers on this point, but it is certainly still too early.
In 2023, between 15 and 20% of Nickel employees have a mission related to the security of the banking platform, said the subsidiary of BNP Paribas on the radio. At the beginning of the year, Nickel had more than 3 million customers, thanks to an international strategy and a particularly attractive offer: inexpensive, available to as many people as possible, with physical support thanks to tobacconists and customers among the most satisfied with their bank.
