Berlin
Deutsche Bahn has been criticized for its unpunctuality for years. Now the train should compensate travelers from a delay of 30 minutes.
For years, Deutsche Bahn has been recognized for its unpunctuality and canceled train connections criticized. In 2022, only around 65 percent of the DB long-distance trains on time, reports the group. Trains are considered punctual if the lateness is less than 6 minutes. The head of the Federal Association of Consumer Advice Centers is now demanding that train travel should be canceled if there is a delay of 30 minutes be compensated.
Deutsche Bahn: Previous regulations for delays
So far, passengers have only received tickets for a delay of 60 minutes a compensation. This was measured as a percentage of the original fare: it is one hour 25 percent, from two hours there is half back. It took a long time to apply for one refund the submission of the valid passenger authorization is required. It’s now online too.
Cash vouchers for delays of less than an hour
On Tuesday, the consumer advice center demanded that train passengers be informed if there was a delay of 30 minutes flat rate with one ten euro voucher to compensate. The Federal Ministry for Consumer Protection supports the initiative. A reliable one train traffic is in particular for a consumer-friendly and sustainable mobility turnaround indispensable, says the spokeswoman for the Federal Ministry for the Environment and Consumer Protection, headed by Minister Steffi Lemke (54, Greens) of the “Bild”.
Automatic compensation for Deutsche Bahn customers
If possible, compensation should also automatically take place. That passengers meanwhile indemnities Being able to apply online if you bought your ticket online is a step in the right direction. “But one automated compensation system would be the better and easier way,” said consumer advocate Ramona Pop to the “Handelsblatt”. (ew)
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