For several days, the platform anchoringwhich is the technological brand of the popular financial company (sofipo) Multiple Supporthas presented different failures that have affected its clients, who have reported that they cannot handle the money entrusted to this entity.
“The effects began approximately two weeks ago, with problems entering my account; however, in recent days I have not been able to make transfers since the application itself indicates ‘error’. I tried to withdraw money from my sections and the amount I wanted withdraw does not appear in my balance or balance”, commented a client of the platform, who requested anonymity.
Given the different complaints from the users of this platform, expressed on social networks, the firm issued a statement on Sunday night in which it explained the main flaws that have occurred in its operation.
“For several days we have detected various failures that have prevented us from giving them the service that we promised them and we know that they deserve. We are working on them and although they already have greater stability, at times there are intermittencies,” the firm explained.
According to this entity, the failures have occurred in two aspects:
- Errors at the beginning of the session: Users reported not having progress when entering their data and the firm argued that there was a deficiency in the system that prevented working effectively with the provider, which has been resolved.
- Errors with deposits and transfers: The firm acknowledged “significant delays” in transfers and deposits, so it has been in contact with its provider and despite the fact that said service could take longer than usual, the entity ensures that it will be completed successfully .
These two issues have caused the firm’s support team to be saturated, by dealing with “an extraordinary volume of conversations”, which has made it difficult for the entity to give prompt and punctual attention to all requests.
At the end of last year, Multiple Support reported 401,933 users and assets close to 500 million pesos, that is, barely a 0.7% share in the sector of popular financial companies.
the raid of anchoring as sofipo It is part of the transformation of this sector, which has recently become attractive for technology firms that offer financial services.
So far, neither the National Commission for the Protection and Defense of Users of Financial Services (driving), nor the National Banking and Securities Commission (CNBV) have given a position on this case.
“I tried to transfer at least 2,000 pesos, since I need to pay for my services, such as the Internet and my credit card, and I can’t make any movement,” said the affected user.
