A viewer called us desperate because her car insurance was canceled by mistake.
The woman assured that they told her that because of her age they could not insure her, so we gave ourselves the task of investigating, since denying coverage to someone exclusively because of their age is not allowed in California.
Ms. Vilma Ramos said that when she received a check from her insurance company in the mail, she thought it was a refund or credit, and deposited it. But then she got another one.
“There yes, I already put myself… What will this be?” Ramos said.
So he decided to find out what was going on.
“I went to the agency to ask, and they told me that my insurance had been cancelled,” Ramos said.
Apparently, in March he added his grandson’s car to his insurance, but “they had changed my policy, and I was making my payments under the old policy, not the new one.”
Not receiving payment for the correct policy number, Infinity, his insurance provider, canceled it and told him that getting a new policy would now be much more expensive.
He says that what bothered him the most was that, although they offered him the basic insurance required by law, they told him that it would not be in his name.
“That they were going to put it in my grandson’s name, because because of my age they couldn’t give me insurance,” said Ramos.
That’s why he called Telemundo 52 Responde. We contacted Hammer Insurance Services, Ms. Ramos’s agency, where they immediately responded, finding out how they could help her, even though her mistake in making her payments was the source of the problem.
After investigating, Hammer insurance was able to get Infinity to agree to reinstate Ms. Ramos’s policy, and they assured us that the matter had nothing to do with her age.
Through a statement they expressed that “the insurance industry is going through very difficult times. Any late policy payments can result in permanent cancellation of coverage and options for new policies are extremely limited.” And they added “Hammer Insurance thanks Telemundo for giving us the opportunity to collaborate and resolve this situation.”
“After two days I already had my insurance renewed! I thank God! To Azalea and Telemundo, who solved my problem”, Ramos said, adding “I can sleep peacefully, because yes, imagine being without insurance? It can’t be done”.
We are very happy to have been able to help correct this situation, but indeed, you have to be very careful with your payments and ask questions if you notice something strange with your policy, because insurance companies are definitely reducing the insurance offer in general , as we have reported here.
