- As published by Bloomberg with information from The Telegraph, JPMorgan currently restricts the use of the ChatGPT chatbot.
- The OpenAI product has generated great interest from large companies, but not all react in the same way.
- Amazon also took steps in the same direction.
The use of chatbots in the strategies of attention to the public on the Internet and the social networks of companies has been increasing in recent years.
Chatbots are software designed to simulate human conversations and are used to provide customer service and support.
Although they started small in the middle of the last decade, they are becoming increasingly popular among companies looking to provide fast and cost-effective customer service, since it does not require human employees. However, effectiveness in the response is resigned.
Chatbots are useful for a wide variety of tasks, such as answering simple questions and helping to process generic orders.
They are also used to provide basic information about a company, brand or product, and even They can promote special offers and discounts.
However, there are some limitations to what chatbots can do. They are unable to provide personalized advice or guidance, and are unable to provide detailed answers to complex questions.
Chatbots also don’t understand the nuances of human conversation, so they are not suitable for conversations that go beyond “frequently asked questions”.
ChatGPT among the tools banned by JPMorgan
The irruption of ChatGPT and OpenAI products seem to substantially improve the range of action of chatbots and their ability to replace humans.
However, not all companies think so.
JPMorgan Chase & Co, for example, has decided to limit the use of the ChatGPT chatbot by its staff, as published on February 21 The Telegraph.
OpenAI’s software is restricted, a person who asked not to be identified told the English media. The move, which affects workers across the investment bank, was not triggered by any specific incident, but is part of normal controls over third-party software.
ChatGPT in the Internet phenomenon of the moment. With simple prompting, he writes “Shakespearean” poems and can create advertisements and stock portfolios. There is even an ETF planned around bot “decisions”.
For banks, strictly regulated by all governments, caution in relation to these technologies is more than logical.
Over the past two years, regulators in the United States have fined these institutions more than $2 billion for unauthorized use of messaging servicessuch as WhatsApp, by its employees.
In January, Amazon warned its employees not to share sensitive information with the chatbot tools due to “privacy issues”.
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