Twitter account I’m a waiter has become popularly known on the networks for make visible controversial moments, unfair or curious in the world of hospitality, defending the rights of workers in bars, cafeterias and restaurants. Most of his posts focus on customer reactions or abusive job offers, although he also occasionally analyzes the reviews that restaurants receive through different portals.
In one of the last tweets published on his account, Soy Camarero showed the response of the owner of a bar to a review, written by a client who did not come to the premises. “I was going to give it a try, but seeing that she is dog friendly and that It doesn’t open on weekends, it put me off”, can be read in the review, written on Google and accompanied by a three-star rating. Faced with this comment, the owner of the bar in question decides to respond, regretting that he has not decided to meet them, but even more the “low rating that ruins the reputation of a young business that begins its activity with a lot of effort in difficult times”.
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But one of the issues that has most attracted the attention of this review has been this client’s criticism of the restaurant’s hours, an opinion that the owner of the Twitter account has described as not very empathetic. However, the owner of the premises defends his decision, explaining that they are open from Monday to Saturday until 8:00 p.m. and that, on Sundays, they decide to close to Take care of the rest of the workers. “On Sundays we close to provide quality time to our children and families,” says the owner of the cafeteria.
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With this controversial comment, a problem that hotel workers have already warned of on numerous occasions is put back on the table. Today, restaurants are heavily dependent on customer reviews, either on Google or on other gastronomic portals. However, on some of these platforms, Google reviews including, it is not necessary to have entered a premises or having tasted their food to write a review, something that restaurateurs from all over the country have already complained about.
“It’s not that it makes sense to put a review on a site you haven’t been to. The review is to judge the quality of the service, not so that you can comment if you agree or not with what they do” comments one of the users in response to the tweet from Soy Camarero, in which it can be seen that the review came from someone who had not visited the restaurant. The lack of reliability that the Google review portal has sometimes guaranteed by incurring in anonymity has allowed cases like this to occur, in which the average score of a restaurant is affected by someone who has not experienced the service.
“In the cafeteria where I work, they gave us a 1-star rating and it literally said “I haven’t been”. Our stocking blew up for a few weeks, We send a complaint to Google for false review and they said it was totally legitimate”, says another of the waiters who follow this account, denouncing a similar situation.
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