The Police and the Department of Consumer Affairs (DACO) are investigating multiple fraud complaints against the “Bellisima C&F” store in Plaza las Américas in San Juan, which offers skin care products, body and facial treatments.
The most recent case is that of a 63-year-old woman who reported transactions in her account, during August 7 and 8, for $10,592. Another 62-year-old man agreed to pay $5,000 for treatment, but was also debited $10,592.
A DACO representative also visited them and fined them because apparently since October they have been operating with their expired merchant registration.
Telenoticias arrived at the premises this Friday when there were several employees, but they hid. Some said behind a door that they were only employees, that they did not want to speak or be recorded. They offered the number of a supposed owner, but after multiple calls they did not answer the cell phone.
STATEMENTS OF BELLISIMA
“We reiterate that the commercial practices and purchase and sale events in our Bellísima store located in Plaza Las Américas, comply with the rule of law, laws and regulations that govern commercial relations in Puerto Rico.
At this time we join the investigations of the relevant authorities to resolve any situation that has arisen and we confirm that we have a clear policy of listening to our clients if they have any concerns about our services and products.
Bellísima C&F offers high-end skin care products and body and/or facial treatments personalized to the unique needs and requirements of each client. The treatments offered by Bellísima C&F are carried out with highly trained personnel, with the greatest professionalism, and using the most advanced and innovative technology/machinery in the beauty market.
The packages offered by Bellísima C&F are a complement to our products and treatments. Every customer who purchases packages of products and treatments receives both; the necessary products for skin care at home, as well as body and/or facial treatments performed at our facilities. These treatment packages can last several months and even years.
In addition, we inform that the return policies are visible in the stores. Due to the nature of the business and because it is in the case of personal care products, returns are not accepted.
